SignVideo

Cardiff Council in partnership with Deaf Hub (Wales) have launched SignVideo, which will enable British Sign Language users to access information on Council services instantly from any of the local Community Hubs or via the contact centre/Connect to Cardiff. Access to SignVideo can also be made at Deaf Hub (Wales) – a tablet is available for use. 

The BSL Video Interpreting Service, is available within the Council's Community Hubs.

Trained Hub staff are present at the Community Hubs to help you access a wide range of Council and partner services, using SignVideo’s qualified interpreters, including:

• Housing and Benefit Advice
• Full Library Services
• Modern IT Suites
• Free internet and Wi-Fi access
• Into Work Advice (computer and job search help)
• Money Advice Service
• Free phones to contact Council & other services
• Community events/information

The SignVideo service is available from the Community Hubs as follows:

• Monday to Friday 9am - 6pm
• Saturday 9am - 5:30pm
• C2C (Connect to Cardiff) Monday to Friday 8:30am to 6pm.
• Deaf Hub (Wales) 9am till 4pm Monday to Thursday - when BDA Advocacy Services are available

To get in touch with the contact Centre, click here and click ‘Sign’. You’ll be connected to an interpreter who will contact us about any council related service from council tax to housing repairs. The SignVideo service can also be accessed from Deaf Hub (Wales) or via any personal smart device.

InterpreterNow

Transport for Wales

Communication for Deaf BSL Customers and TFW Staff could never be easier!

Transport for Wales Rail Services are partnering with InterpreterNow to aid communication between our Deaf BSL customers and our front line train staff

InterpreterNow is a mobile app service that delivers immediate access to online interpreting for deaf BSL users 24/7, enabling deaf and hearing people to communicate with each other.

Transport for Wales customers can download the free app and sign to an interpreter via the app through a video call,who will then relay the customer query to the member of TFW staff. The interpreter will then be able to sign the answer back to the customer.

The app can be used anywhere across the Transport for Wales network, from booking tickets, asking for information at a station, and even for communication with conductors on trains too!

Nearly all TfW trains and most of the stations now offer free WiFi, however please bear in mind that the app does require a good WiFi signal or mobile data connection.

Deaf people can download the Interpreter Now app for free on Android or iOS:

Speaking about the launch of the new app, Accessibility and Inclusion Manager Robert Gravelle commented: 

“We are extremely proud to be the first transport provider in Wales to provide such support for the Deaf BSL using community. I look forward to this new app helping us take a further step towards providing fully accessible journeys for all our customers”.  

Jonathan Colligan, Business Developer of InterpreterNow, says:

“the fact that Transport for Wales has recognised the importance of inclusion in its operation signifies Wales as a country of great culture and openness within its community”.